Terms of service
Terms of Service
By accessing and using this website, you agree to be bound by the following terms and conditions. If you do not agree, please do not use our services.
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Products & Orders
All products are subject to availability. We reserve the right to limit quantities, refuse service, or discontinue any product at any time without prior notice.
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Pricing & Payments
All prices are listed in USD. Payments are securely processed through trusted and approved payment providers.
We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or pricing errors.
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Taxes & Duties – United States
Starting August 29, 2025, the United States removed the duty-free exemption for low-value international shipments. As a result, some imports may be subject to customs duties and taxes depending on product category and country of origin.
These charges may be calculated at checkout or collected by customs authorities upon delivery.
In the rare case that a shipment is rejected by U.S. Customs, a full refund will be issued.
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Shipping
Orders are processed within 1–3 business days.
Delivery times may vary depending on destination, customs procedures, and carrier services.
For selected products, orders may be shipped from U.S. or U.K. warehouses for faster delivery.
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Order Cancellation
Orders can be canceled within 3 hours of placement.
After this period, orders enter processing and cannot be modified or canceled.
If the order has already been shipped, cancellation is not possible. Please refer to our Return Policy.
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Returns & Refunds
Returns are accepted within 30 days of delivery.
Customers must request approval before returning any item.
Return instructions and address will be provided upon approval.
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Intellectual Property
All content on this website, including images, text, logos, and branding, is the property of Velmora and may not be copied, reproduced, or used without written permission.
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Limitation of Liability
Velmora is not responsible for delays caused by shipping carriers, customs clearance processes, or other external factors beyond our control.
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Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.
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Contact Information
For any questions regarding these Terms, please contact us:
Email: hello@velmoraritual.com
WhatsApp: +44 7597 807519
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Velmora
Crafted with heritage. Delivered with care.